I always enjoy helping people who is urgently in need of photography service, especially in the field of commercial photography. My forte is to capture pictures of corporate, industrial, architecture and interior work.
This year i had a few job requests, always 1 day, 20 hrs before. Standard practice is to issue quotation that state T&C. But due to urgency, no quotation was issued. Resulting in a lot of terms and conditions were not explained clearly. A lot of bad communication and promise happened which i don’t normally agree or do. which is NOT GOOD. I probably get too excited by the challenging job that is coming in, i love challenge. Challenge is a way to improve one man capabilities. It feels good to be helping client to solve their really URGENT problem quickly.
Pro photographer who take pictures for a living. May need to feed their wife, maybe 3 kids, fuel for other equipment to provide better service, fuel for faster computer so less time is spend on waiting for the file to process (waiting is always painful and not productive). Photographer is not only paid for their time spent from traveling from office to the location, start shooting from daylight to sunset, or agreed upon the number of X hours to work. Client seldom understand there is a back end work that spent even more man hours than the actual shoot. That is the photo editing. The follow up to GREAT picture, VIBRANT COLOUR picture. The number of editing hours put in should be clearly factor into the cost in either explanation or state inside the quotation. Especially with the huge amount of files a pro shoot for job, it can easily store up to 8GB at least, for a less hectic day.
Back in office after a long day, load up the CF card in the computer. The time required to convert from RAW to either JPG, TIFF, DNG files. Is not a sprint of 100m. Follow up by the X hours of pictures editing can sometimes be tremendous. THE WORST MISTAKE is when i told my client “Yes all the pictures will have very basic editing”. Which i later realise what the hell am i talking about, this is not my common practise!!!! You are thinking there is batch process in Photoshop. Sync it up Lightroom. But still, many set of images are different, there is still a need to run through it in detail. Such practice can easily fill up a full day to do editing depending on the requirement and difficulty requested by the client or the number of X images. Am i paid in that area, usually nope, because editing of the images are pre selected by client is minimum, quality pictures. So by telling your client, “Yes all the pictures will have very basic editing”. Slitting my own throat. Very bad and poor decision by me. I think a spirit must have possess my body.
Please, please do not let my fatal mistake runs into you. Is going to be extremely painful.
End of the day. Nobody wants to have an unhappy relationship with anyone, especially your client. Neither do you want to be unhappy with yourself because of these unnecessary s**t. Do not over promise and under delivery, it will reflect very badly on yourself. We are pay to solve client’s problem, not create more problems!
There are 2 solutions i can think of, either reject the job because preparation time is not enough and the brief is not clear and no quotation was given because time is short. If not you must prepare a quotation, state your T&C clearly and get client to sign before executing the job on the agree price.
There is still much more to share in my field, but at this moment of time. I feel silly + dumb = naive. Photography sometimes is really easy. Business, is cruel.
A motto for your consideration Work Hard, Work Smart, Work Fast.